Job: Order Management Specialist – Stages Cycling
Order management specialist
Company / Organization
Stages Cycling offers you the opportunity to work in the cycling industry in an environment of like-minded people. We are looking for great people to join our team who are committed to living our core values - passionate, creative, smart, responsive and agile, all in an innovative environment.
Apply through our career portal at www.stagescycling.com/careers.
Equal Employment Opportunity
We encourage all interested applicants to apply and welcome applicants of any race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or genetics. We are committed to evaluating candidates based on professional qualifications. We will make reasonable accommodations as requested.
Role and responsibilities
Act as the primary conduit between multiple systems to ensure fast and accurate order fulfillment in a high volume direct-to-consumer environment.
Ensure efficient flow of customer and order data between multiple system access points
Effectively manage exceptions that result in non-standard delivery scenarios, such as shipping damage, address discrepancies, or lack of customer confirmation
Coordinate reverse logistics and product inventory management in various layouts
Create and fulfill sales orders for spare parts to 3PL as needed to restore finished goods to salable condition
Monitor available inventory to alert demand planning of potential shortages
Identify and report emerging trends in ordering practices to continually improve order processing efficiency
Additional tasks and projects related to order management for the Stages Logistics entity.
Qualifications and training requirements
Knowledge of e-commerce and ERP platforms
Understand the complex interactions involved in sales transactions
Communicate effectively with customers, 3PLs and business partners
High level of organization and attention to detail
Deep understanding of process workflows
Strong and proactive communication style. Ability to articulate when there is an issue or potential issue to keep all involved parties informed
Effective and professional communication skills via email and telephone
Positive attitude towards collaboration and in-depth understanding of how changes in data or processes will affect various teams
Initiative taker – comfortable proposing new ideas to teams, but lightly holds back ideas if they are not the best option
Deliberate and thorough analysis and preparation before implementing changes
Creative problem solver – views problems as opportunities to improve operations and delves into the cause of the problem and the most comprehensive possible solutions
Sit and work at a computer for the entire working day with appropriate breaks
Experience in the commercial fitness equipment industry. Experience in making sales.
This position has no supervisory responsibilities
This work is performed in a professional office environment. This role regularly uses standard office equipment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Foundation Fitness will make the reasonable accommodations requested.
In performing the duties of this job, the employee is occasionally required to sit or stand; using hands to touch or manipulate objects, tools or controls; reach with hands and arms; speak and hear; read and see near objects. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
Type of position/expected working hours
This is a full time position. The main working days and hours are Monday to Friday, 8:00 a.m. to 4:30 p.m. This position may require overtime.
No travel is required for this position.
Job offers will depend on the results of background checks. Background checks will only be conducted after a conditional job offer has been accepted. Background checks include social security verification, previous employment verification, personal and professional reference checks, criminal background checks, and possibly additional checks. Criminal history assessments will consider the nature of the crime and its relationship to the position, time since conviction, number of convictions and relevant risk to the business and related parties.
We offer a competitive benefits package including medical insurance, dental insurance, vision insurance, flexible spending account, health savings account, 401(k) matching, paid time off and holidays, access free at our fitness center and product discounts.
How to register
Apply on our career portal at www.stagescycling.com/careers.